PRACTICE MANAGEMENT FOR THE VETERINARY TEAM 4TH EDITION

Practice Management for the Veterinary Team 4th edition

Front Office, Operations, and Development

Learn the art of leading a successful veterinary every day practice! Front Office, Operations, and Development

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Auteur(s) Heather Prendergast
Éditeur ELSEVIER HEALTH SCIENCES
Date 01/03/2024
Pages 360
Taille 21 x 27
Type Broché
ISBN 9780443117084

Description détaillée : Practice Management for the Veterinary Team 4th edition

  • Comprehensive coverage of practice management skills includes leadership, financial management, and strategic planning, as well as telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients.
  • Coverage of clinical assisting ranges from examinations and history-taking for patients, to kennels and boarding procedures.
  • Veterinary Ethics and Legal Issues chapter helps you learn to protect the practice and run a practice based on ethical principles and veterinary laws.
  • End-of-chapter review questions reinforce key concepts and measure mastery of the content.
  • End-of-chapter Practice Managers Survival Checklist allows you to review the most essential information.
  • Versatile text can be used by practice managers to study for the CVPM exam.

What are the new Features of "Practice Management for the Veterinary Team 4th Edition" ?

  • Updated content highlights important technological and professional updates to the field impacting medical record management.
  • New chapters covering telehealth and practice integrative management software are included.
  • Current coverage includes a revised Leadership, Professional Development and Human Resources chapter and expanded content in Strategic Planning and Marketing chapters.

Heather Prendergast : Author of "Practice Management for the Veterinary Team 4th Edition"


Heather Prendergast : Certified Practice Manager, Jornada Veterinary Clinic, Las Cruces, New Mexico, USA. 

Heather Prendergast has spent more than 25 years in small animal practice. She has a BS in animal science, Associate degree in Veterinary Technology, and she is a certified veterinary practice manager. She has taught several years for both veterinary technology and assistance programs. Heather provides consulting services for veterinary hospitals and Nestle Purina Pet Care. She was also an instructor for Patterson Veterinary University, VetMed Team, and St. Petersburg College. Heather served on several advisory committees, including the Bayer Animal Health Technician Advisory Council, Nestle Purina Senior Pet Advisory Committee and the AAHA Pet Nutrition Alliance Tools Committee.

Sommaire : Practice Management for the Veterinary Team 4th edition

Section I: Veterinary Practice Team and Development 1. The Heart of Veterinary Medicine 2. The Leadership Team 3. The Veterinary Team and Front Office Procedures 4. Human Resources in the Veterinary Practice 5. Veterinary Ethics and Legal Issues 6. Professional Development 7. Telemedicine 8. Practice Integrated Management Software 9. Medical Records Management Section II: Veterinary Operations 10. Appointment Management 11. The Client Experience 12. Marketing 13. Inventory Management 14. Controlled Substances 15. Safety in the Veterinary Practice 16. Finance Management 17. Strategic Planning Abbreviations Glossary

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